Sp2s Privacy Policy — Protecting Our Users' Data
Your privacy is our priority. This page explains how sp2s collects, uses, stores and protects your personal information as a user of our online entertainment platform in Malaysia.
Effective date: 1 January 2026. This policy applies to all users accessing the sp2s platform.
Information We Collect
When you register and use the sp2s platform, we collect several categories of information to ensure the service operates properly and securely. The information collected includes:
- Account information: Full name, email address, phone number and the password you provide during registration.
- Device & browser information: Device type, operating system, browser version, IP address and device identifiers used to access the platform.
- Payment information: Records of deposit and withdrawal transactions in Malaysian Ringgit (RM / MYR). We do not store credit card numbers or sensitive financial details directly — all payments are processed through secure, registered payment gateways.
- Usage data: In-platform activity, pages visited, session duration, features used, betting history and game records.
- Cookies and tracking technologies: Session data, language preferences, auto-login details and analytics information to enhance the user experience.
We only collect information that is necessary and will not ask for details that are irrelevant to the services we offer.
How We Use Your Information
Verifying user identities, processing registrations and ensuring every account is valid and unique within the sp2s system.
Processing deposits and withdrawals in MYR, maintaining transaction records for audit purposes, and ensuring the financial security of users.
Providing technical support, resolving enquiries and responding to user complaints accurately based on account records.
Analysing usage patterns to improve platform functionality, speed, and the overall sp2s user experience.
Detecting and preventing fraud, unauthorised use, and ensuring compliance with applicable Malaysian laws.
Sending important updates related to your account, transactions, and policy changes via email or in-platform notifications.
Cookies & Tracking Technologies
The sp2s platform uses cookies and similar tracking technologies to enhance the user experience. Cookies are small text files stored on your device when you visit our platform.
The types of cookies we use include:
- Session cookies: Maintains your login state during an active session and is deleted once you close your browser.
- Preference cookies: Saves your language settings and display preferences for a more personalised experience.
- Analytics cookies: Collects aggregated usage data to help us understand how users interact with the platform.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of some features on the sp2s platform.
Data Storage, Security & Sharing
Data Storage & Security
Sp2s stores user information on servers protected with the latest SSL encryption technology. Access to personal data is strictly limited to authorised personnel and is subject to rigorous security protocols. We conduct regular security reviews to ensure your data is always protected against unauthorised access, breaches or loss.
Your data is retained for as long as necessary to fulfil the purposes outlined in this policy, or as required under Malaysian law. Once the data is no longer needed, it will be securely deleted or anonymised.
Sharing with Third Parties
Sp2s does not sell, rent or disclose users' personal information to third parties for marketing purposes without your consent. However, we may share necessary information with:
- Payment service providers that process your MYR transactions on our behalf
- Technical infrastructure providers that support the secure operation of the platform
- Government authorities or law enforcement bodies when required under Malaysian law
All third parties we work with are bound by data protection agreements and are prohibited from using your information for any purpose other than what has been agreed upon.
User Rights & How to Contact Us
Access, Rectification & Deletion Rights
As an sp2s user, you have the following rights regarding your personal data:
- Right of access: You may request a copy of the personal information we hold about you at any time.
- Right to rectification: If your information is inaccurate or out of date, you have the right to request that we update it promptly.
- Right to erasure: You may request deletion of your account and personal data, subject to record retention obligations required under applicable law.
- Right to restriction of processing: In certain circumstances, you may request that we limit how we process your data.
Privacy Policy Updates
Sp2s reserves the right to update this privacy policy from time to time to reflect changes in our practices or new legal requirements. Users will be notified of any material changes via in-platform notifications or email. Continued use of the platform after such changes constitutes acceptance of the updated policy.
Contact Our Support
For any privacy-related enquiries, data access requests or complaints, please contact the sp2s support team through your account portal or visit the FAQ for immediate guidance. We are committed to responding to all privacy enquiries within a reasonable timeframe.